Mai Lê Coaching

4C Adventure Program

PRICING

Investment: $2,000

READY TO START?

If you’re tired of waiting to “feel confident” and you want a supportive system that creates real change, plan to 4C Adventure with Mai!

• Join the waitlist!

Experiment. Reflect. Grow.

Privacy Policy

Last updated: February 9, 2026---## Who we are
Business name: Mai Le Coaching (“we,” “us,” “our”)
Website: https://brave.ju.mp
Based in: Arkansas, United States
Contact: [email protected]This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, contact us, book coaching sessions, complete a questionnaire, or purchase services.---## Information we collect### 1) Information you provide
- Contact information: name, email address, and any information you include in messages, forms, or questionnaires
- Scheduling information: information you submit when booking through Calendly (e.g., name, email, availability, and optional booking questions)
- Questionnaire/intake information (may be sensitive): information you submit through Jotform (e.g., goals, challenges, background, preferences, and other personal details you choose to share)
- Coaching information (may be sensitive): information you voluntarily share during coaching sessions, including reflections, action steps, and notes
- Purchase information: when you pay, Stripe processes your payment details. We may receive limited details such as your name, email, billing address, and the amount paid. We do not receive or store your full payment card number.You are not required to share sensitive personal information to receive coaching, but you may choose to.### 2) Information collected automatically
When you visit our site, certain information may be collected automatically by our website host (Carrd) and/or standard server logs, such as:
- IP address, browser type, device information
- General usage data (pages visited, time on site)
- Referring/exit pages### 3) Cookies and similar technologies
Carrd and embedded tools may use cookies or similar technologies for basic functionality and performance. If we add analytics or advertising pixels in the future, those tools may also set cookies (see “Cookies & Tracking”).---## How we use your information
We use your information to:
- Provide coaching services and communicate with you
- Schedule sessions and send reminders (Calendly)
- Collect intake information and deliver personalized coaching (Jotform)
- Process payments and send receipts (Stripe)
- Maintain coaching records, resources, and internal documentation (Notion and Google Drive)
- Respond to inquiries and provide support (Gmail)
- Improve our website and services
- Maintain security and prevent fraud
- Comply with legal and tax obligations---## Where your information is stored
We may store and organize information using:
- Jotform (questionnaires and intake forms)
- Notion (coaching notes, action steps, internal records)
- Google Drive (documents, client resources, and records)
- Gmail / Google services (communications)
- Calendly (scheduling information)
- Stripe (billing and transaction records)
- Carrd (website hosting)---## Sharing your information
We share information only as needed to run our business and deliver services, including with the service providers listed above.
We do not sell your personal information.We may also share information:
- If required by law, subpoena, or legal process
- To protect our rights, property, safety, or others
- In connection with a business transfer (e.g., merger, acquisition, sale)---## International visitors and transfers
We operate from the United States. If you access our site or services from outside the U.S., your information may be transferred to and processed in the U.S. and other countries where our service providers operate.---## Cookies & tracking
We may use cookies for:
- Site functionality and security
- Basic performance and operations via our host and embedded toolsAnalytics/pixels: We do not intentionally use advertising pixels at this time. If we add analytics (e.g., website traffic measurement) or ad pixels in the future, we will update this policy and (where required) provide cookie consent controls.You can manage cookies through your browser settings.---## Data retention
We keep personal information only as long as necessary to:
- Provide services and maintain coaching records
- Maintain business records (including tax/accounting)
- Resolve disputes and enforce agreementsCoaching questionnaires and notes: We retain coaching questionnaires, notes, and related records for 7 years after our last interaction unless a longer period is required by law or for legitimate business needs (e.g., tax/accounting). You may request deletion of your records, subject to legal retention requirements.---## Security
We take reasonable steps to protect your information. However, no method of electronic storage or transmission is 100% secure. We encourage you not to send highly sensitive information by email.---## Your rights
Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal information. To make a request, email: [email protected]---## Children’s privacy
Our services are not intended for children under 13, and we do not knowingly collect personal information from children.---## Updates to this policy
We may update this policy periodically. The “Last updated” date will reflect changes.---## Contact
Email: [email protected]

Refund & Cancellation Policy

Last updated: February 9, 2026This policy applies to purchases made through Mai Le Coaching on https://brave.ju.mp/.---## A) 1:1 Coaching Sessions
- Rescheduling: You may reschedule with at least 48 hours notice by email to [email protected].
- Late cancellations / no-shows: If you cancel within 24 hours or do not attend, the session is forfeited and not refunded.
- Late arrival: If you arrive late, the session may still end at the scheduled time.---## B) Packages (e.g., 4 sessions, 8 sessions)
- Expiration: Sessions must be used within 90 days of purchase unless otherwise stated.
- Refunds: Packages are non-refundable once the first session has occurred. Before the first session, you may request a refund within 7 days of purchase, minus any completed services or admin fees (if any).---## C) Group Programs / Cohorts (e.g., 8-week program)
- Refund window: Refund requests must be made within 7 days of purchase and before the program start date of the soonest cohort start date, whichever comes first.
- After the refund window, refunds are not provided due to the nature of reserved seats, materials, and program access.
- Payment plans: You agree to complete all payments. If payments fail, we may pause access until you are current.---## D) Digital Products (downloads, self-paced courses)
Due to immediate access, digital products are non-refundable unless otherwise stated on the checkout page.---## E) If we cancel
If we cancel a session or program session, you’ll be offered rescheduling or a prorated refund/credit at our discretion.---## F) Chargebacks
If you initiate a chargeback without first contacting us to resolve the issue, we reserve the right to revoke access to services/materials and dispute the chargeback with documentation of this policy and service delivery.---## Contact
Refund/cancellation requests: [email protected]

Terms & Conditions

Last updated: February 9, 2026These Terms & Conditions (“Terms”) govern your use of brave.ju.mp (the “Site”) and any services, programs, digital products, or content provided by Mai Le Coaching (“we,” “us,” “our”).By using the Site, you agree to these Terms.---## 1. Eligibility
You must be at least 18 years old to purchase coaching services. By using our Site, you confirm you meet this requirement.---## 2. Coaching nature and disclaimer (not therapy)
Our services are coaching and education. Coaching is not a substitute for medical care, mental health treatment, therapy, diagnosis, or legal/financial advice.If you are experiencing a crisis or may harm yourself or others, contact emergency services immediately. If you’re in the U.S., you can call/text 988.---## 3. No guarantees
We do not guarantee results. Outcomes depend on many factors, including your effort, circumstances, and consistency.---## 4. User responsibilities
You agree to:
- Provide accurate information
- Use the Site lawfully
- Take full responsibility for your decisions, actions, and results---## 5. Purchases, payments, and delivery
When you purchase a program/service, you agree to pay the listed price. Payments are processed by third-party processors.Details of what you receive (session length, program access, bonuses, delivery format) will be described on the checkout page or sales page and are incorporated into these Terms.---## 6. Refunds and cancellations
Refunds and cancellations are governed by our Refund & Cancellation Policy linked here:
https://brave.ju.mp/#refundpolicyBy purchasing, you agree to that policy.---## 7. Intellectual property
All Site content—including text, videos, worksheets, frameworks, branding, and materials—is owned by us or licensed to us and is protected by intellectual property laws.You may not copy, reproduce, distribute, resell, or create derivative works from our materials without written permission.---## 8. Community and communication (if applicable)
If you join a community (group program, Slack, Circle, etc.), you agree to:
- Be respectful
- Not harass, discriminate, or post illegal content
- Not share confidential information of othersWe may remove access for violations, without refund, to protect the community.---## 9. Testimonials and examples
Testimonials represent individual experiences and are not a promise of typical results.---## 10. Third-party links and tools
We may link to third-party websites/tools. We are not responsible for their content, privacy practices, or services.---## 11. Disclaimer of warranties
The Site and services are provided “as is” and “as available.” We disclaim warranties to the fullest extent permitted by law.---## 12. Limitation of liability
To the fullest extent permitted by law, we will not be liable for indirect, incidental, special, consequential, or punitive damages.Our total liability for any claim related to the Site or services will not exceed the amount you paid us in the 3 months prior to the event giving rise to the claim.---## 13. Indemnification
You agree to indemnify and hold us harmless from claims arising from your misuse of the Site, breach of these Terms, or violation of any law/rights.---## 14. Governing law
These Terms are governed by the laws of the State of Arkansas, without regard to conflict of laws principles.---## 15. Dispute resolution
Before filing a claim, you agree to contact us at [email protected] and try to resolve it informally.Any dispute will be resolved by binding arbitration in Benton County, Arkansas, except where prohibited by law.---## 16. Changes
We may update these Terms at any time. Continued use indicates acceptance.---## 17. Contact
Mai Le Coaching
Email: [email protected]